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The add-on administration pages rely on an Internet connection for these features:

  • Search for new add-ons to install.
  • Install add-ons.
  • Discover if version updates are available for installed add-ons.
  • Use the application upgrade check, which checks whether installed add-on are compatible with later versions of the host application software.
  • Apply add-on version updates.


For some deployments, the Atlassian application must operate behind a firewall that blocks its ability to access the Internet. This may be the case, for example, as a result of security policies for the data center. For such cases, you can switch UPM to offline mode. In this mode, UPM does not connect to the Internet, and features that rely on the connection are disabled in the UPM interface. 

In offline mode, the following features for managing add-ons remain available:

  • Managing existing add-ons.
  • Uploading an add-on JAR from a local server.
  • Audit logging.

Alternatively, you can configure the firewall to permit connections between UPM and Atlassian Marketplace.

See Problems Connecting to the Atlassian Marketplace for information about troubleshooting network connection problems.

Atlassian Marketplace로 UPM이 전달하는 정보

To perform certain functions, such as add-on update availability checks, UPM collects and sends information to Atlassian Marketplace. It also collects and transmits information for analytics purposes.  

UPM transmits this information whenever an administrator visits the 'Manage Add-ons' page and expands the details view for an individual add-on (from the installed list or the find add-ons page). In addition, a background task that runs every 24 hours sends the same information.

The information that UPM transmits includes: 

  • The type and version of the currently running application (e.g., JIRA 5.1)
  • The plugin key and version of every installed add-on (e.g., "com.zenfoundation" "1.0")
  • The UPM version

You can suppress the transmission of this information by switching UPM to offline mode.

If analytic information collection is enabled, the following information is also sent to Marketplace: 

  • Support Entitlement Number and Server ID (from the app license)
  • The maximum number of users for the license
  • The application license type (such as an evaluation license)

In addition, UPM sends analytics information for certain usage events, for example, if you uninstall an add-on or if a user requests an add-on. Optionally, you can disable the transmission of analytics information.

UPM 연결을 위한 방화벽 설정하기

When you open a page for administering add-ons, such as the 'Find Add-ons' page, the UPM attempts to contact the Marketplace website. If it cannot connect to Marketplace, due to a firewall or other network connection issue, it displays the following message:

The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information...

To permit certain UPM features to work, you may need to modify your firewall configuration to permit communication between the UPM and Atlassian websites.

Since IP addresses can change for a given domain, Atlassian recommends that you configure your firewall policy based on the hostname of the sites UPM attempts to contact, rather than by their numeric IP address. The UPM connects to various websites, including these domains:

  • *

CloudFront is the commercial content delivery network (CDN) used by the Marketplace website. The UPM connects to various hosts in the CloudFront domain.

In addition, if analytics reporting for the application is enabled, it sends usage information to various Google analytics websites.

Third-party add-ons that are installable through the UPM are hosted through Atlassian, so enabling access through the firewall for the Marketplace permits add-on installation as well.

When an administrators install add-ons through UPM, they are taken to the id.atlassian and my.atlassian websites. 

In general, the IP addresses used by Atlassian servers and the hosts UPM connects to are subject to change. When configuring firewall rules, particularly if you need to configure rules by IP address, we suggest that you use a network analysis tool to investigate outgoing connections made by UPM. 

오프라인모드로 UPM 변경

To disable the UPM connection to the Marketplace:

  1. Click the Disable communication with the Atlassian Marketplace at the bottom of the page.
  2. Confirm the change when prompted.

The change takes effect immediately. Note that the link text changes to Enable communication with the Atlassian Marketplace, which you can click to reconnect UPM to the Internet.

In offline mode, features that rely on Internet connectivity are hidden from the user interface. 

정보분석 공유 사용중지하기

Atlassian collects license-related analytics information based on usage events in the add-on administration pages. You can disable the transmission of analytic data by setting the Java system property for disabling data transmission. The setting is  "". This setting disables only the transmission of license information. Other UPM features that rely on communication with the Marketplace will continue to work. Optionally, you can disable this type of information as well.

For details on how to set system properties for your application, see the documentation for that application. 





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